Government Agency Modernizes Citizen Services
Outdated systems causing long wait times and poor citizen satisfaction
- reduction in wait times
- 0%reduction in wait times
- citizen satisfaction
- 0%citizen satisfaction
- service availability
- 0/7service availability
01 — The brief
What was wrong
Outdated systems causing long wait times and poor citizen satisfaction
What we did about it
Cloud-based citizen portal with AI chatbot support
- Sector
- Public Sector
- Client
- State Government Department
- Phases
- 4
- Duration
- 6 months
02 — The build
How We Built It
STEP 01 / 03
Digital Portal Development
Built secure, user-friendly citizen services portal with self-service capabilities.
Built with
- WPWeb Portal
- IMIdentity Management
- SFSecurity Framework
03 — The sequence
Implementation Timeline
6 months, in 4 phases
- 01
M1-2
Portal Development
Citizen portal design and development with security implementation
- 02
M3-4
AI Integration
Chatbot development and knowledge base creation
- 03
M5
Process Automation
Workflow automation and system integration
- 04
M6
Launch & Training
Public launch and staff training programs
Digital Platform
Citizen Portal, Mobile Apps, Self-Service Platform
AI & Automation
AI Chatbot, Process Automation, Workflow Engine
- CPCitizen Portal
- MAMobile Apps
- SSSelf-Service Platform
- ACAI Chatbot
- PAProcess Automation
- WEWorkflow Engine
- IMIdentity Management
Technology We Used
What this build actually ran on, grouped the way we scoped it.
- DPData Protection
- COCompliance
Microsoft Azure
Amazon AWS
Google Cloud
Azure OpenAI
Databricks
Security
Identity Management, Data Protection, Compliance
In their words
The digital transformation has revolutionized how we serve our citizens. Wait times are down 80% and citizen satisfaction has reached 90%.
Keep reading
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