Customer Success Manager

About the Role

Ensure customer success and drive adoption of our AI and cloud solutions across enterprise accounts.

Build strong relationships with enterprise customers to ensure successful adoption and expansion of our AI and cloud solutions.

Key Responsibilities

• Manage relationships with enterprise customers
• Drive product adoption and customer success metrics
• Identify expansion and upsell opportunities
• Provide training and support to customer teams
• Collaborate with product and engineering on customer feedback

Requirements

• Bachelor's degree in Business or related field
• 4+ years of experience in customer success or account management
• Experience with enterprise B2B software
• Strong communication and relationship-building skills
• Analytical mindset with data-driven approach